Terms of sale

Seller

Tomáš Kadlec

Business ID (IČO)

87340402

Place of business

Staroměstské nábř. 391/59, Děčín III-Staré Město, Czech Republic

VAT

Not a VAT payer

Contact

hello@tomakadlec.com

What these terms cover

Services you can pay for on this website: the AI strategy session, the AI-visibility audit, the PPC audit and the monthly AI-visibility measurement, with their paid extras.

The AI Marketing Workflow Sprint, workshops and other custom work are agreed in a separate written offer and are not covered here.

A consumer is a person who buys outside their business or profession. Some parts below apply to consumers only and say so.

Order and contract

• You choose a service on the website and pay on the payment page. The contract is concluded when the payment goes through.
• I confirm the order by e-mail to the address you gave at payment, together with the invoice.
• You can check and correct the order on the payment page before you pay.
• The contract can be concluded in English, Czech, German, French or Spanish. I keep the order record; you get its content in the confirmation e-mail.
• The services are delivered online, in English or Czech.

Price and payment

• The price shown at payment is the final price. I am not a VAT payer.
• Prices are in Czech crowns on the Czech pages and in euros on the other language versions. The payment page charges in the currency of your country: Czech crowns in Czechia, euros in the eurozone, fixed prices in US dollars in the United States and in pounds sterling in the United Kingdom, and elsewhere your local currency converted by Stripe from the Czech crown price on the day of payment, with Stripe's conversion fee of 2 to 4 % included in the amount shown. You can switch to Czech crowns on the payment page.
• Payment is by card or another method offered on the payment page, which is run by Stripe. I do not see or store your card details.
• The monthly measurement is billed every month in advance until you cancel it.
• A discount code can be used once, on the first payment, until the date stated with the code.

Delivery

• Strategy session: after payment you pick a time in my booking calendar. The session runs online on Google Meet and lasts 60 minutes for each hour bought. You can move it up to 24 hours before it starts. A session that you neither move in time nor attend counts as delivered.
• AI-visibility audit and PPC audit: I write to you within one working day to agree on the start and on what I need from you (for example access to the ad account). The delivery date is agreed at the start and depends on receiving these inputs.
• Monthly measurement: each paid month you get one report and one call. You can cancel at any time in the customer portal; the service then runs to the end of the paid month and is not renewed.
• The audits and reports describe the state I measured on the dates stated in them. They are not a promise of a specific ranking, traffic or revenue.

Withdrawal from the contract (consumers)

If you are a consumer, you can withdraw from the contract within 14 days of its conclusion without giving a reason.

To withdraw, send me a clear statement before the 14 days end, by e-mail to hello@tomakadlec.com or by post to the address above. You can use the form below, but you do not have to.

I return the payment within 14 days of receiving your withdrawal, by the same method you paid with, at no cost to you.

By paying you ask me to start the service before the 14 days end. If you then withdraw, you pay the part of the price that matches what was delivered up to that moment. Once the service has been delivered in full, the right to withdraw ends.

Business customers have no statutory right to withdraw. If something does not fit, write to me and we will find a solution.

Withdrawal form

• To: Tomáš Kadlec, Staroměstské nábř. 391/59, Děčín III-Staré Město, Czech Republic, hello@tomakadlec.com
• I hereby withdraw from the contract for the following service:
• Ordered on:
• Name:
• Address:
• E-mail used for the order:
• Date:
• Signature (only if sent on paper):

Complaints

If the service does not match what was agreed, write to hello@tomakadlec.com and describe what is wrong. I confirm the complaint by e-mail and settle it within 30 days at the latest.

Your rights from defective performance follow the Czech Civil Code: depending on the defect you can ask for it to be put right, for a fair discount, or you can withdraw from the contract.

Liability

I am liable for damage I cause by breaching these terms. For business customers my liability is limited to the price paid for the order. This limit does not apply to consumers or where the law does not allow it.

Disputes

If you are a consumer and we cannot settle a dispute, you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce), which handles out-of-court consumer disputes: adr.coi.gov.cz.

The trade licensing office supervises my business; the Office for Personal Data Protection supervises personal data.

Governing law and language

The contract is governed by the law of the Czech Republic. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of your country.

If the language versions of these terms differ, the Czech version prevails.